We answer every email and always send email confirmations and tracking numbers with every order.
We highly recommend that you check your Bulk/Spam/Junk folder frequently when expecting an email from us.
In order to ensure that our correspondence reaches your inbox, please add the following to your address book or white list:
@hookedontronics.com
This will help prevent our emails from being misplaced in your Bulk/Junk/Spam folder.
You may also adjust your spam settings, or follow the instructions from your email provider on how to prevent our emails from being marked as Bulk/Spam/Junk.
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Our pledge to our customers
The owners of HookedOnTronics have been in the consumer electronics business for over 50 years and selling online since the year 2001. From our beginning, we have continuously seen you, our customer, as the most important partner in developing our successful business. Once you experience our top notch service, you will know why our customers become customers for life.

We offer lifetime support on all our products. In many cases, technical issues can be resolved with basic troubleshooting. If your product is not functioning properly or if you have any questions please contact us.
Privacy Guarantee
When shopping with us, your privacy is 100% protected. Our state of the art server employs the latest SSL (Secure Socket Layer) encryption technology. Your personal information is encrypted so no one will be able to read it over the Internet. Your information is also protected by the highest industry-standard firewalls, and other cutting edge security products, to ensure your privacy.
Payment methods
Currently all payment must be made using PayPal checkout. A PayPal account is not required for this.
Orders
Order Cancellation::
If for any reason you wish to cancel an order, please contact our Customer Service dept. If your item has not yet shipped, we will make every effort to cancel and refund your order.

International Orders:
Please note that any import fees such as customs, duties, brokerage fees, or others, are not covered by your shipping cost. It is the buyer's responsibility to be aware of these charges and pay for them upon arrival.
Some of the products we sell are US products made for sale in the US only. This addresses several issues: The voltage is 100-120v, not 220-240v as in many international locations. Some items purchased from us will not have warranty coverage out of the US. It is the buyer's responsibility to be aware of this or any other pertinent information.
Returns and Exchanges (excluding defective products)
All products sold by us are covered by our Return Policy. We accept Merchandise for return within 30 days of the original invoice date. Your purchase may be returned for refund or exchange for the same or a different item. All returns require an RA# (Return Authorization), and the following terms must be met:

- In the case of any product(s) being returned for any reason(besides defective), the returned item(s) must be complete, in original factory condition and in re-saleable condition, with all packaging materials, inserts and manuals, blank registration card(s), intact UPC codes, all accessories and software. When the item is shipped back to us it MUST be double boxed. Please do not tape or write anything on the item or its original packaging!

- Customers are responsible for shipping and insuring their package, at full value. Shipping must be with a reputable carrier with an on-line tracking system. Packages lost, stolen or damaged during a return to us are the responsibility of the customer. All items returned for repair/replacement will be returned to the customer at our expense.

Non-USA buyers must ship packages back to us. In addition, when exchanging an item for any reason (defective, different item, etc.), the return shipping must be prepaid by the customer.

Return of defective products:
Any defective product returning within 30 days of purchase date is eligible for a free prepaid label and may choose to receive a refund or replace their item. If more than 30 days have passed since the purchase date, the buyer will be responsible for shipping the item in for repair/replacement only, at their expense. Once received and evaluated for exchange, the repair/replacement will be shipped back to the buyer at no additional costs. Non USA buyers are responsible for shipping both ways.

Refunds:
All returns for refund may be assessed a restocking fee based on the condition of the return. Any refused packages may be assessed a restocking fee, taken from the product's value.

Shipping and handling charges are NOT refundable. Items that were sold with free shipping will have the amount paid by our company to the shipping carrier deducted from the refund amount. Please allow 3-5 business days for your refund to be processed. All refunds will be issued in the same manner that payment was received.
-- Original Shipping and handling charges are NOT refundable --

Holiday return policy:
Our 30 day return policy will be extended for the holiday season each year. All purchases made from Thanksgiving Day through Dec. 24th, will have until January 24th of the following year to return a purchase under our normal return policy procedures.

Please allow approximately 2-3 business days for your return to be processed once it has arrived at the warehouse.
Warranty Information
New products:
We offer a full 1 Year USA limited warranty. New products are warranted to be free from defects in material and functionality under normal use for a period of 1 full year from the original invoice shipping date.

Items returned for warranty service may be repaired or exchanged at our own discretion. If repair is not completed and the same item is not in stock, we reserve the right to replace the item with a similar model or issue store credit for the current value (not to exceed the original purchase price). The cost of shipping the product to our warehouse, is the responsibility of the buyer.

Factory Refurbished products:
We offer a 90 day limited warranty. Refurbished products are warranted to be free from defects in material and functionality under normal use for a period 90 days from the original invoice shipping date. Items returned for warranty service will be repaired by the manufacturer. If repair is not completed and the same item is not in stock, we reserve the right to replace the item with a similar model or issue store credit for the current value, but not to exceed the original purchase price. The cost of shipping the product to our warehouse, is the responsibility of the buyer.

Opened Box products:
The condition of those units is clearly marked; they are new and carry the same full 1 year limited warranty as new products. Those products have been either opened for display or returned to us for exchange and are unused. We offer an additional discount for opened box products.

Shipping
We are proud to offer worldwide shipping.

We use a variety of shipping methods that are offered by several shipping companies. We reserve the right to use any of these companies to fulfill your order, at our discretion. Please note that we may require a signature for delivery at our discretion.
Most 'in stock' items will be shipped the same day. Any orders placed or paid for after normal business hours will be shipped the next business day.

Additional Shipping information:
Please contact our Support Dept. for your special shipping needs, or any additional information that you may require. Tracking information will be provided for your review on-line, by logging in to 'My Account' on our web site. Additionally, you will be notified by email when your order is shipped.

Damaged Shipments:
Should your shipment arrive damaged or abused in transit, it is best to refuse it and make a notation of that fact with the delivery person. Please notify us immediately by contacting our Customer Service Department.

Non-USA buyers - Shipping charges do not include any import fees to non-US addresses. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up - do not confuse them for additional shipping charges. We do not mark merchandise values below value or mark items as "gifts" - US and International government regulations prohibit such behavior.
Links
Some information may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that HookedOnTronics is not responsible for the operation of or content located on or through any such site.
Copyrights & Trademarks
All information and operations are done by HookedOnTronics. None of the contents may be copied or transferred for any purpose. HookedOnTronics is a trademark. All custom graphics, icons, logos and service names are trademarks or service marks of HookedOnTronics. All other trademarks or service marks are property of their respective owners. The use of any HookedOnTronics trademark or service mark without HookedOnTronics express written consent is strictly prohibited.

All product names and company logos mentioned herein are the trademarks of their respective owners. All ®REGISTERED MARKS, TRADEMARKS, TRADENAMES, SALES MARKS, © Copyright symbols indicate ownership of trade names, brands, products, and images by their respective companies, who reserves all intellectual property and other rights. No license is granted with respect to use of these rights. Use of manufacturer's name, product names, product images, or other registered trademark, patent, sales marks, where they appear here are for brand recognition and model description purposes only not to be confused with HookedOnTronics trade name or logo. WE DO NOT knowingly infringe on others established intellectual property rights.

Prices, promotions, terms and conditions are subject to change at the discretion of HookedOnTronics without notice (including after an order has been submitted). All photos are for illustration. Please note that it is possible that errors, inaccuracies or omissions may be found in product descriptions, pictures, pricing and availability, as well as our Ebay listings. We apologize for any inconvenience this may cause.

BY USING THIS WEBSITE, YOU AGREE TO BE BOUND BY ALL OUR TERMS OF USE, AS WELL AS ANY APPLICABLE LAWS.
All Prices are quoted in US Dollars.

   
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